Job Description
About Unico
Unico is the world’s largest identity verification network, building secure digital infrastructure that enables trusted transactions across financial institutions, enterprises, and governments. Our systems process 1.2b of transactions annually, leveraging biometrics, machine learning, and secure distributed systems to prevent fraud and protect digital identities.
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Our Values
Do the right thing the right way.
Drive impact, plain and simple
Have the courage to take the risk, own the error and evolve fast
Choose productive conflict over comfortable silence.
Hire people better than you. The goal is to always raise the bar
Solve locally, scale globally
Our work environment is collaborative and dynamic, full of opportunities to learn and grow. Here, you’ll find the autonomy to develop your career with the support of leaders and colleagues along the way.
What You’ll Do
The person will be responsible for supporting and maintaining Unico's productivity assets and tools, ensuring the best experience for our "Seres" (a term Unico uses for its employees, translating to "Beings"). The position requires skills to solve medium to high-complexity technical problems in hardware, software, and IT infrastructure, in addition to an interest in automation and scripting. The professional will be directly involved in support, diagnosis, and operational improvements, while collaborating on the implementation and maintenance of network and infrastructure systems. Strong communication skills are essential for interacting with the various areas of the organization, as is a keen sense of urgency and prioritization. The individual must act with autonomy, demonstrating efficient time management and organization with demands. This is a global role, serving and supporting all Unico "Seres" regardless of their country, location, or language.
Main Responsibilities:
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Provide technical support to all Unico "Seres," resolving issues with hardware, software, and technology assets in the offices.
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Administer and support our corporate productivity tools, such as Jira, Confluence, Slack, and Google Workspace, among others.
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Manage the lifecycle of IT assets (laptops, mobile phones, etc.), including acquisition, configuration, distribution, and disposal.
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Maintain the network infrastructure of our offices.
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Develop scripts and automations to optimize IT processes and routines.
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Collaborate with the "On-Call" team to ensure the availability of our services outside of business hours.
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Document procedures and create training materials for users and for the knowledge base of AI agents.
Requirements and Qualifications:
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English is mandatory; Spanish and Portuguese will be a differential for communication with global teams.
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Experience with technical support for hardware (desktops, laptops, etc.) and operating systems (Windows, macOS).
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Knowledge of corporate productivity tools (Jira, Confluence, Slack, Google Workspace).
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Programming logic for developing simple scripts and automations (e.g., Python, Bash, PowerShell, or N8N).
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Knowledge of network and infrastructure administration (configuration of switches, routers, Wi-Fi).
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Excellent communication and interpersonal skills.
It will be a plus if you have:
Location
This role is based in our office located in Menlo Park, CA, USA, On-site.
Compensation & Benefits
Base Salary range $112.200 up to $140.256,00 per year - negotiable
Health and Wellness
Medical: United Health Care Group.
Dental: United Health Care Group and 100% employer paid for the employee.
Vision: United Health Care Group and 100% employer paid for the employee.
Life Insurance: Principal (2x annual salary, max to USD 300,000)
Retirement
401k: Prime Pay
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2% of gross pay with a $ 7,000 annual limit (vesting does apply)
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Limit is $23,500
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Pre-tax and roth contributions are permitted.
Development and Education (Skill)
Skill Black: All employees
Time Off
DayOff: Day off during your birth month.
DayOff Filhos: Day off for child's birthday (for children up to 12 years old)
Vacation: 20 business days.
Parental Benefits
Parental Leave: Primary Caregiver leave is available for up to 180 days; Secondary Caregiver leave is available for up to 60 days (also applicable to adoption cases)
DCFSA (Dependent Care Flexible Spending Account): US$5,000 annual limit per family with children up to 13 years old.
(Compensation varies by location.)
